FACT Business Networking Event Recap – Oct 16, 2025
Hosted by the Federation of Asian Canadians Toronto (FACT), the event “From Hustle to AI: How I Retired from Being Chief Firefighter of 1,000 Problems” took place on October 16 at the RBC Conference Hall.
The evening brought together a diverse group of business professionals from the retail, F&B, e-commerce, and local service sectors to exchange insights on AI innovation and practical business transformation.
Keynote speaker Closs Tong, founder of SuperLysa, shared real-world cases on integrating AI Agents to streamline operations, boost productivity, and achieve sustainable growth.
Special thanks to Vava Designer Cakes for refreshments, Alvento Winery for fine Canadian wines, and RBC for venue support.
FACT continues to connect business communities, bring emerging trends to its network, and empower entrepreneurs across Canada.
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NETWORK &LEARN
What AI Really Is—and Why It’s Transforming How Businesses Operate
Artificial Intelligence (AI) is often talked about as a future technology, but in reality, it has already become a practical tool that businesses can use today to reduce complexity, improve efficiency, and scale more sustainably. To understand its true value, it’s important to move beyond the idea of AI as “just a chatbot” and recognize how it actually works in real operations.
Modern AI—especially AI agents—functions more like a digital employee than a piece of software. These agents are designed to handle specific responsibilities: storing knowledge, following processes, responding to questions, and assisting with decision-making. Unlike human staff, AI agents don’t forget information, don’t need retraining, and can operate continuously without fatigue.
One of the most impactful ways AI helps businesses is by centralizing knowledge. In many organizations, managers spend significant time answering the same questions repeatedly—about procedures, pricing, or policies. AI can store all of this information in one place and provide instant, consistent answers to staff. This dramatically shortens onboarding time, reduces mistakes, and allows leaders to focus on higher-level work instead of constant troubleshooting.
AI also improves customer-facing operations. AI agents can respond instantly to inquiries, guide customers through options, handle common objections, and suggest relevant upgrades or add-ons. This enables businesses to offer 24/7 service without increasing headcount, often leading to higher conversion rates and improved customer satisfaction.
In marketing and content creation, AI reduces manual workload by generating product descriptions, social media content, visuals, and SEO-ready copy in a fraction of the time. Teams can maintain a consistent brand voice while freeing up hours previously spent on repetitive tasks.
Ultimately, AI creates stability and predictability. When company knowledge and workflows live inside AI systems rather than in individual employees’ heads, businesses become more resilient, easier to scale, and far less dependent on constant firefighting. AI doesn’t replace people—it removes friction, allowing teams to focus on what matters most.
Article provided by SuperLysa
